Privacy policy
Privacy Policy
At Elicore Labs LLC (“Elicore,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting it through compliance with this Privacy Policy. This policy outlines how we collect, use, maintain, protect, and disclose information when you visit our website, www.elicorelabs.com, and use our services (the “Website”), particularly when purchasing our health supplements or subscribing to our wellness content.
This Website is intended only for users within the United States. If you access our Website from outside the U.S., please note that our services are not intended for international users, and we do not knowingly process data subject to international privacy regulations such as GDPR. By accessing or using the Website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please refrain from using our Website.
Information We Collect
We collect various types of information to better serve your health and wellness needs, including:
1. Personal Information:
Details you provide when creating an account, placing an order, or contacting us, such as your name, postal address, email, telephone number, and age. In some cases, we may ask for health-related information relevant to the supplements purchased (e.g., dietary restrictions) to personalize product recommendations.
2. Usage Information:
Data about your interaction with our Website, such as your IP address, browser type, and browsing patterns. This information helps us understand customer preferences and improve the user experience.
3. Transaction Data:
Details related to your purchases, such as order history, billing, and shipping information.
4. Health and Wellness Preferences:
We may collect information about your wellness goals, supplement usage, and preferences through quizzes, surveys, forms, chats, or other interactive elements on the Website.
5. Cookies and Tracking Technologies:
We use cookies, pixels, and similar tracking technologies to collect data on how you use our Website. This includes information about geolocation, browsing preferences, and device data. These technologies also enable us to analyze usage patterns and improve our services.
6. Analytics Data:
Data collected through analytics tools to evaluate how our Website is used. This information helps us refine our services, develop new products, and optimize user experiences.
How We Use Your Information
We use the information collected for purposes such as:
1. Processing and Fulfilling Orders:
Using billing and shipping information to complete your transactions and deliver health supplements efficiently.
2. Personalized Wellness Experience:
Leveraging your preferences and health information to recommend suitable products, customize content, and send wellness tips tailored to your needs.
3. Customer Support and Communication:
Responding to your inquiries, providing order updates, and sending newsletters, wellness tips, or special offers, if you have opted in.
4. Website Improvement:
Analyzing usage patterns to optimize the design and content of our Website, ensuring a seamless shopping experience.
5. Marketing and Promotions:
Sending promotional communications about new health products, special discounts, or wellness-related content, provided you have given consent. You may opt out at any time.
6. Internal Testing and Development:
Using data for testing, research, and analysis to improve our services and develop new products.
7. Voluntary Data Submission:
While providing data is voluntary, certain features may be unavailable without specific information.
8. Customer Surveys and Feedback:
Using data for customer satisfaction analysis and surveys to enhance our services.
9. Compliance and Legal Requirements:
Using your data as necessary to comply with applicable laws, regulations, and legal processes.
10. Sensitive Information:
Sensitive data, such as medical information, will not be used without your explicit consent.
Disclosure of Your Information
We do not sell your personal information. However, we may share your data under these conditions:
1. Service Providers:
Sharing information with third-party partners who assist with order fulfillment, payment processing, email delivery, and website hosting. These partners are contractually obligated to keep your information secure and use it only for specified purposes.
2. Healthcare Professionals and Advisors:
With your consent, we may share relevant health-related information with wellness experts or advisors for product recommendations or consultations.
3. Anonymized Data:
Anonymized and aggregated data may be used for research or marketing purposes without additional notification.
4. Legal Compliance:
Disclosing information when required by law or to protect our legal rights, the safety of our customers, or to investigate fraud or data security breaches.
5. User Rights:
Users may request disclosure, deletion, or access to their personal information, as allowed by applicable laws.
Data Retention
We retain your information for as long as necessary to provide our health and wellness services, fulfill orders, and comply with legal obligations. You may request the deletion of your account, but some information may be retained for regulatory or business purposes Users may:
1. Request minimal retention periods where legally permissible.
2. Obtain a report of stored data.
3. Understand how data is archived or destroyed.
We retain personal data for up to 3 years after the last user interaction, unless a longer retention period is required by law (e.g., financial records for tax purposes). Upon request, users may have their data deleted sooner, subject to legal and operational constraints.
Security of Your Information
We use industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is entirely secure, and we cannot guarantee absolute protection. This includes:
1. Regular security audits and software updates.
2. Secure encryption for sensitive data and secure payment processing.
3. User responsibility for safeguarding account credentials.
Your Choices About Your Information
1. Access and Update Your Data: You can review and modify your personal information by logging into your account. You may also contact us for assistance. To request a copy of your data or its deletion, please contact us at info@elicorelabs.com. Requests will be processed within 30 days, as permitted by applicable laws. For identity verification, we may require additional information.
2. Health Preferences: You can update or modify any health-related data you have shared to receive more personalized product recommendations.
3. Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in the emails or contacting us.
4. Manage Cookies: You can manage your cookie preferences through your browser settings, though disabling cookies may affect your experience on our Website.
5. Data Portability:
Users may request a copy of their data in a readable format.
6. Data Deletion:
Users can request the deletion of their data, including deactivating accounts.
7. Cookie Preferences:
Users can adjust cookie preferences, including opting out of analytics and advertising cookies.
8. “Do Not Sell My Data”:
A button will be available to comply with the CCPA, allowing users to opt out of data sales.
9. Usage Reports:
Users may request a report on the use of their data over the past 12 months
10. Children's Privacy:
We do not knowingly collect Personal Information from children under the age of 13 without parental consent, unless permitted by law. If we learn that a child under 13 has provided us with Personal Information, we will delete it in accordance with applicable laws.
Additionally, our Site is not intended for children under the age of 16. No one under 16 may provide any Personal Information on the Site. If you are under 16, do not use or provide any information on the Site. If we discover that we have collected Personal Information from a child under 16 without parental consent, we will promptly delete that information.
International Users
Our services are designed exclusively for customers within the United States. We do not target or serve individuals residing outside the U.S. If you are located outside the U.S., please refrain from using our Website. Any references to GDPR or international data laws are included to ensure transparency for accidental access by international users.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated via email or a Website notice. The effective date will be indicated at the top of this policy.
HIPAA Disclaimer:
Although some data may relate to health, this site is not subject to HIPAA regulations. Sensitive health-related information is collected only with explicit user consent and is used exclusively to provide personalized product recommendations. We take additional steps to ensure such data is securely stored and processed.
Data Breach Notifications:
In case of a data breach, users will be notified within 72 hours.
Third-Party Analytics and Advertising:
We utilize services like Google Analytics to process user data. Please review their privacy policies for more details.
Sensitive Information:
We do not collect sensitive data (e.g., ethnicity, religion) unless necessary for service provision.
Opt-Out Mechanism:
Users may fully opt out of data collection, except where required by law or operational obligations.
Cookie Policy
At Elicore Labs LLC (“Elicore,” “we,” “us,” or “our”), we use cookies and similar tracking technologies to improve your experience on our website, www.elicorelabs.com (the “Website”). This Cookie Policy outlines the types of cookies we use, their purposes, and how you can manage your cookie preferences.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites recognize your device and store certain information about your preferences or past actions to enhance your browsing experience.
2. Types of Cookies We Use
We use the following categories of cookies on our Website:
a. Essential Cookies
These cookies are necessary for the Website to function and cannot be disabled in our systems. They are typically set in response to actions like logging in, filling out forms, or setting privacy preferences.
Purpose:
● Enable basic Website functionalities, such as secure login and page navigation.
Duration:
● Session-based (expire when you close your browser).
b. Performance Cookies
These cookies collect information about how you use the Website, such as which pages you visit and whether you encounter errors. They help us improve the Website's performance and user experience.
Purpose:
● Analyze Website usage and monitor performance.
● Identify issues to enhance usability.
Duration:
● Persistent (stored on your device for up to 12 months).
c. Functional Cookies
These cookies allow the Website to remember your preferences and provide personalized features, such as saved shopping carts or customized recommendations.
Purpose:
● Enhance user experience by remembering preferences and settings.
Duration:
● Persistent (stored on your device for up to 6 months).
d. Targeting and Advertising Cookies
These cookies are used to deliver advertisements relevant to your interests and measure the effectiveness of our marketing campaigns. They may also track your browsing activity on other websites.
Purpose:
● Serve tailored ads and promotions.
● Track interactions with advertisements.
Duration:
● Persistent (stored on your device for up to 12 months).
e. Analytics Cookies
These cookies are set by third-party analytics providers, such as Google Analytics, to help us understand how users interact with the Website.
Purpose:
● Collect anonymized data on Website usage to improve content and functionality.
Duration:
● Persistent (stored on your device for up to 24 months).
3. Third-Party Cookies
Some cookies on our Website are set by third parties, such as advertising networks and analytics providers. These third parties may use the information collected to provide insights or serve ads on other platforms.
We recommend reviewing the privacy policies of third-party providers for more details. Notable third-party tools we use include:
● Google Analytics: Privacy Policy
● Facebook Pixel: Privacy Policy
We utilize third-party services like Google Analytics and Facebook Pixel to improve user experience and target relevant advertising. These third parties may collect anonymized usage data independently, and we recommend reviewing their privacy policies for more details.
4. Managing Your Cookie Preferences
You can control how cookies are used on our Website through the following methods:
a. Cookie Consent Banner
When you first visit our Website, you will see a banner that allows you to accept or customize your cookie preferences. Essential cookies cannot be disabled.
b. Browser Settings
Most browsers allow you to manage cookies through their settings. You can block or delete cookies at any time. Note that disabling cookies may affect your ability to use certain features of the Website.
Steps for common browsers:
● Google Chrome: Go to Settings > Privacy and Security > Cookies and Other Site Data.
● Safari: Go to Preferences > Privacy > Manage Website Data.
● Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
c. Opt-Out Links for Third-Party Cookies
● Google Analytics: Opt-Out Add-on
● Facebook Ads: Ad Preferences
5. Cookie Retention Periods
Cookies are stored for varying periods based on their purpose:
● Session Cookies: Deleted when you close your browser.
● Persistent Cookies: Remain on your device until they expire or are manually deleted. Retention periods range from 6 months to 24 months, depending on the cookie type.
6. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in technology, regulations, or our practices. Any updates will be posted on this page, and significant changes will be communicated via a Website notice.
Consent Management
At Elicore Labs LLC (“Elicore,” “we,” “us,” or “our”), we are committed to ensuring transparency and user control over how personal data is collected, stored, and processed. This section outlines how we obtain, store, and manage user consent for data processing in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Obtaining User Consent
We collect user consent for data processing through clear and transparent mechanisms. Consent is obtained in the following ways:
a. Consent Upon Website Entry
When users visit our Website for the first time, they are presented with a consent banner outlining the types of data collected (e.g., cookies, tracking technologies) and the purposes of collection. Users can:
● Accept all cookies and data processing.
● Customize their preferences by selecting which categories of data they agree to share.
b. Consent for Specific Features
For activities such as creating an account, subscribing to newsletters, or completing surveys, we require explicit consent through checkboxes or similar interactive elements. These consent mechanisms:
● Clearly explain why the data is collected.
● Specify how the data will be used.
c. Withdrawal of Consent
Users can withdraw their consent at any time through:
● Their account settings.
● A direct request via our contact information (detailed below).
2. Storing User Consent
We store user consent records securely to comply with legal requirements and ensure accountability. Details of consent storage include:
a. Data Logged
● Date and time of consent.
● Specific preferences selected by the user.
● The version of the Privacy Policy or Cookie Policy in effect at the time of consent.
b. Storage Location
● Consent data is securely stored in encrypted databases and accessible only to authorized personnel.
c. Retention Period
● Consent records are retained for as long as legally required or until the user withdraws consent. Upon withdrawal, the associated consent records are promptly updated or deleted.
3. Managing User Consent
We provide users with full control over their consent through user-friendly tools and procedures:
a. Accessing and Modifying Consent
Users can review or modify their consent preferences at any time by:
● Visiting the “Privacy Preferences” section of their account settings.
● Using the “Cookie Settings” button available on the Website.
b. Withdrawing Consent
To withdraw consent for specific or all data processing activities, users can:
● Disable tracking technologies through their browser settings.
● Submit a written request via email or the contact form on our Website.
● Use the “Do Not Sell My Data” button to opt out of data sharing under CCPA.
c. Notifications for Consent Updates
● When we update our Privacy Policy or introduce new data processing activities, we notify users and request renewed consent for any significant changes.
4. Legal Compliance
Our consent management practices adhere to the following principles:
● Freely Given Consent: Users are not coerced into providing consent, and refusal does not result in loss of core Website functionality (unless specific data is essential for that functionality).
● Informed Consent: Users are provided with clear and detailed information about data collection and processing.
● Specific Consent: Users can grant consent for individual categories of data or processing purposes.
● Reversible Consent: Users can withdraw their consent easily and at any time.
Contact Information
For questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: info@elicorelabs.com
Mailing Address:
Elicore Labs LLC
30 N Gould St #46167
Sheridan, WY 82801